Frequently Asked Questions

Q: What are your fees?

A: We do not provide a standard fee structure. Our pricing is specially tailored for each client’s needs.

Q: What are your operating hours?

A: Hours:

Entertainment Team:
Monday through Friday – 8:00AM to 7:00PM PST
Weekends and Holidays – emails are monitored

VIP Travel Team:
Monday through Friday – 8:00AM to 7:00PM PST
Weekends and Holidays – emails are monitored

Event Travel Team:
Monday through Friday – 8:00AM to 7:00PM PST
Weekends and Holidays – emails are monitored

Afterhours: Emails are monitored. We also offer Altour 24 to assist in emergency’s only. One call to ALTOUR’s 24/7 after-hours emergency desk is all it takes. Rapid re-accommodation. Assistance with flights, hotels and car rentals.

***For any after-hour emergencies, please contact the below:
***Please note, this service should only be used for after-hour travel.
***All Altour24 calls will incur an additional fee.
***When calling the below, you will need to reference J2XI.

Local: +1-310-954-3350
Toll Free: 1-877-617-8329

Q: Do we check in for you?

A: No. Clients are responsible for checking in for all bookings, including flights, hotels, car rentals and experiences.

Q: Why book with a travel agency? (Benefits)

A: We know the market and are able to match you with a better product than you can find off the internet. We can help change travel dates due to weather, or change the destination completely. You can consider us as added insurance. We can assist you immediately rather than waiting in lines or on hold to help re-accommodate your trip interruption. We have access to a variety of tools that the average consumer is not able to use and can sometimes get you a better seat on an airplane, added amenities at hotels, room upgrades, event tickets, and plan activities for you. Our expert staffhave the inside knowledge of destinations, travel trends, best air carriers, airplane seats and will know what hotel and location will suit your travel needs best. Most importantly, we can save you time effort and money based on our supplier relationships and pre negotiated rates -- or at least match the price you find.

Q: How can you save us money?

A: One of the big misconceptions keeping people from using a travel agent is the cost. Not only can we save you money by saving you time spending hours trying to save a little by trying various sites, times, airlines, etc., we have pre-negotiated rates with airline and hotel vendors. Another added value is when booking through ALTOUR, most hotels in our collection come with automatic amenities including free Wi-Fi, upgrades, complementary food & drink and more.

Q: Do you book rental cars?

A: Yes. We make renting a car a seamless and convenient experience. Our global car partners offer a wide selection of vehicles, from premium to economy and limos to event buses.

Q: Can you handle large-scale requests?

A: Yes. ALTOUR Entertainment / ENTERTRAVEL is an integral piece in many film festivals around the globe, to coordinating travel and hotel stays for talent, staff, and attendees. Our in-house event planning division, is equipped to plan everything from motor coach transportation to group hotel blocks to group airfares. Our dedicated team is experienced and often sought after to become the “onsite” coordinators, as well, for many of these national event series and festivals.

Q: Do you provide on-site assistance?

A: Yes. We can provide professional travel staff for key onsite support areas. Responsibilities include, but are not limited to: Provide Overall Guest Assistance, Manage Food and Beverage, Room Attrition and On-site Service Requests Outside of Contract, Staff Registration/Hospitality Desks, Coordinate Assigned Responsibilities with Your Staff and Other Suppliers, Attend/Supervise Any On or Off-site Activities, Assist with Arrivals and Departures and Ground Transfers VIP Management.

Recommended key players:
1) On-site registration and welcome desk manager
2) Housing support and hotel room block management (hotel liaison)
3) Transportation lead to support all ground movements, if needed
4) VIP manager (dedicated for all identified VIP’s)

*ALTOUR Entertainment recommends two (2) professional on- site staff members for event dates, plus pre/post-dates, based upon final recommendations. Travel expenses (airfare, hotel) will be outlined in final program budget and billed on actual costs. Staff hotel accommodations to be requested during hotel contract negotiations, which are typically 50% reduced from the group rate.

Daily rate is priced per day and dependent will be negotiated prior to contract. Our rates represent ALTOUR Entertainment professional travel staff. Should additional hourly staff be needed to support the event (directional staff, registration support during peak times, etc.), ALTOUR Entertainment will source and manage locally hired staff, from their preferred network.